Home/ Incident database/salesloft-drift-oauth-2025-08
Data breach Credential compromise verified

Stolen OAuth tokens for Drift AI chatbot expose 700+ Salesforce customers

Salesloft (Drift) · Aug 8, 2025 · Customer service agent

What happened

The threat actor tracked as UNC6395 used compromised OAuth and refresh tokens for Salesloft's Drift AI chat agent to impersonate the trusted integration and query the Salesforce instances of more than 700 organizations between August 8 and 18, 2025, exfiltrating stored secrets including AWS keys and Snowflake tokens. On August 20 Salesloft and Salesforce revoked all Drift tokens and pulled the app from the AppExchange.

Loss / impact
Aug 8
2025
Credential
Failure mode
Customer service
Agent type

Causal vector

Stolen OAuth tokens let attackers act with the AI integration's full standing privileges for ten days

Source

Reported by Google Threat Intelligence Group. Verified against the primary report.

Read the original report ↗

How a spend firewall would have helped

A stolen token is indistinguishable from the agent itself — unless every high-volume action passes a policy gate. Velocity limits on record reads and a category rule flagging bulk exports would have surfaced the exfiltration queries on day one instead of day ten.

The six rule types that contain this class of failure

Per-transaction cap

Any single spend above your ceiling is BLOCKED before it moves.

Daily total

Cumulative spend across all agent calls, bounded per day.

Velocity limit

Stops runaway retry loops — the #1 cause of overnight losses.

Merchant allowlist

Only approved destinations can ever receive funds.

Category rules

Flag high-risk classes (crypto, infra, refunds) for review.

Approval threshold

Above a value, the action waits for a human.

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