Home/ Incident database/humane-ai-pin-recall-2024-10
Service disruption Data loss verified

Humane recalls AI Pin Charge Case for fire hazard; refunds issued

Humane · Oct 31, 2024 · General agent

What happened

Humane recalled the Charge Case accessory for its AI Pin via the CPSC due to a lithium-battery fire hazard, issuing $149 refunds to standalone purchasers. The broader AI Pin product itself was later bricked when Humane shut down all services in February 2025 after its acquisition by HP.

Loss / impact
Oct 31
2024
Data
Failure mode
General
Agent type

Causal vector

Hardware battery defect triggering a CPSC recall and product-line shutdown

Source

Reported by The Verge. Verified against the primary report.

Read the original report ↗

How a spend firewall would have helped

A recall is a forced reversal of many transactions. A complete, tamper-evident audit log is what makes mass refunds possible and is a core sipi.bot capability for every approved spend.

The six rule types that contain this class of failure

Per-transaction cap

Any single spend above your ceiling is BLOCKED before it moves.

Daily total

Cumulative spend across all agent calls, bounded per day.

Velocity limit

Stops runaway retry loops — the #1 cause of overnight losses.

Merchant allowlist

Only approved destinations can ever receive funds.

Category rules

Flag high-risk classes (crypto, infra, refunds) for review.

Approval threshold

Above a value, the action waits for a human.

Related incidents

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Every incident in this database is the result of trusting a prompt, a provider cap, or a human review cycle. sipi.bot replaces all three with one deterministic call. 27 documented failures, one control.