Spend Firewall for AI Support Agents
AI customer support agents are the new frontline — handling refunds, applying credits, upgrading tiers, and issuing compensation. One poorly-prompted agent can issue $10,000 in refunds before anyone notices. sipi.bot adds a transaction firewall: every refund, credit, or upgrade goes through rules before it executes.
Support agent controls
- Refund limit: Max refund per customer, per agent, per day
- Credit cap: No individual credit over $100 without human approval
- Escalation rules: Transactions over threshold → FLAGGED for human review
- Customer velocity: Multiple refunds from same customer in 24h → BLOCKED
- Agent-specific limits: Different rules for different agent roles and trust levels